Refund Policy
Refunds are handled according to the Refund Policy and applicable consumer law.
This refund policy applies to Crestcut and its engraving services as published on our website.
Eligibility for Refunds
Refunds are available for products that are defective or not as described. Please ensure you meet the eligibility criteria.
Exclusions from Refunds
Custom engraved items that have been personalized cannot be returned unless they are defective.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the request. info@crestcut.sbs
Processing Refunds
Refund requests will be processed within a reasonable timeframe. Please allow for processing time after approval.
Cancellation Policy
If you wish to cancel your order, please contact us promptly. Cancellations are accepted before production begins.
Governing Law
Canada
Consumer Authority
Consumer Protection Authority